• Free advice and quotations to help you with any accident repair, vandalism repairs, general maintenance including minor scratches and dents, paint work and
  all insurance work.
  
  
• Assistance with claim forms and provide support for non-fault accidents,
  with the provision of immediate availability of vehicles
  
  
• Use of BMW UK Isis System which enables our technicians to
  re-programme vehicles onsite
  
  
• 15 bays and 4 ramps allowing us to complete an efficient repair process
  Dedicated ramp for our KDS 4 wheel alignment system which is normally
  only found in service departments
  
  
• An infra-red drying system, providing customers a speedy repair service
  Two full size paint ovens and use only BMW approved paints
  
  
• BMW qualified Technicians with ATA (automotive technician accreditation)
  qualifications
  
  
• Latest repair methods such as bonding replacement panels rather than welding,
  making them more durable
  
  
• Repairs are completed back to manufacturer specifications
  
  
• Collection and delivery service as well as offering a loan car to ensure you are kept
  mobile during your experience
  
  
• Our computer estimating system is linked directly to virtually all major insurance companies in the UK, significantly improving the speed by which we can gain
  authorisation to affect repairs and get cars back on the road.
  
  
• We can give provide you the highest standards of work and advice for insurance work as we have worked closely with most insurance companies
  

 

If you are unfortunate enough to be involved in a road accident there are certain steps you should take:

Injury or Risk:
If anyone has suffered any injury at the scene of the accident, if there is a risk of fire from leaking petrol or any suspicion that the other driver may be intoxicated through drink or drugs then call the emergency services without delay. If the other driver has failed to stop after the accident or there is damage to public property, please contact the local police.

Record Information:
At the scene of the accident, you should obtain as many of the following details from the
other drivers of any other vehicles involved in your collision.

• Name, address and phone number
• Vehicle registration number, make and model
• Exact damage and the location of the damage
• Insurance company and policy number
• Name, address and phone number of any witnesses
• A plan of the accident scene and, if you have a camera with a phone,
  some photographs

Contact Us:
Telephone us on 01462 443838. We can provide you with assistance, recover your car and we will help advise you on how best to obtain a replacement vehicle for the period in which your own is being repaired.

General:
Try to avoid speaking with the insurer of the negligent driver after the accident and you should seek assistance in responding to any correspondence you might receive.

Accident Management Programme:
If the accident was not your fault, you are entitled for your vehicle to be repaired back to its pre-accident condition and have the right to claim compensation for any loss in the value of your vehicle arising from the accident damage. You also have the right to make a claim for personal injury to compensate you for pain and suffering arising from any personal injury sustained from the accident. Our Accident Management Company can assist you with this, just call 0844 543 8610 and our team will be able to answer all of your questions.

Documentation:
Wherever possible, you should retain receipts for items of expenditure that you incur and for which you might wish to reclaim from the negligent driver. If you wish to claim for incidental expenses, for example telephone calls made and letters sent, then you need to keep a record of these events.

Do not be misled or bullied by your insurance company when you need to make a claim.
Call Us First.

The first thing you are encouraged to do by your insurers is "You have to use our approved repairer". This is misleading guidance and often results in cars being sent to non BMW experts providing poor repairs which risk the long term value of your car residual value.

Your absolute legal right is to choose your own repair centre. The choice is the customer's and no one else's.

The second thing often quoted by Insurer's is, "should you choose your own repairer, you need to get two independent quotes." Again, this is misleading to discourage you, by wasting your valuable time running around all the local accident repair centres to get two unnecessary quotes. You only need one quote and we will take care of that for you by dealing directly with your insurer. If you would prefer to get additional quotes this is no problem.

The third thing by your insurers, is that "should you choose to use your own accident repair centre, you may not get a courtesy car, and work carried out will not be guaranteed to the standard of our approved repairer, and that the insurance company will not take responsibility for inferior work of an independent repairer". Clever but not true.

We provide courtesy cars when they are needed and we guarantee our work to authorised BMW standards which is often far higher than non-approved centres. We need to preserve our own good reputation along with our sister authorised Dealership's at Stevenage, Luton and Tring.

Finally we always ask our customers to sign a satisfaction note when you collect your car. This ensures we have completed the work to your satisfaction and helps us collect the money from your insurance company.

Did you know that with non Fault Accidents, you don't even have to notify your insurer, as you will need a specialist insurance company to handle your claim in the best possible way?

Specialist Cars Bodyshop offers a complete service for all its customers. If you have an accident and it's not your fault, we will deal directly with our specialist Accident Management Company who will handle your entire claim.

A like for like courtesy car will arrive at your door; and in practically all cases if you drive a BMW you will be given a BMW to drive whilst yours is being repaired. Incidentally our accident management company will also handle any personal injury, legal claims, loss of earnings etc, if you wish.

• Few people have more than one accident every six years which means that most people are unaware of how to manage the post accident process with the least inconvenience. Working alongside our Accident Management colleagues we help our customers navigate their way through the problems which may arise resulting from the accident.
  
  
• Call us on 01462 443838. Please have as much information as you can to hand relating to the accident circumstances and the details of the third party. We will guide you through what should happen next and often provide you with details of our Accident management company who will take away any concerns you have. We will need details of the third party vehicle registration, the vehicle make and model, the insurance company and the insurance policy number together with your details and the name and address of any witnesses.
  
  
• We will organise your repairs and book your vehicle into our body repair shop so that the damage can be assessed, and the cost to repair can be established. We can also speak with your insurer to ensure your car is repaired to a high standard that does not compromise the future value of your vehicle.
  
  
• As soon as you give us the go ahead for the work we agree a schedule for the work and provide you with a replacement vehicle. Alternatively if the accident was not your fault we will work with our Accident Management Company to ensure you are provided with a replacement vehicle for the period that you are deprived of the use of your vehicle. This cost will be recovered from the insurer of the negligent third party
  
  
• We will keep you informed of your repairs and ensure any inconvenience is kept to an absolute minimum.
  
  
• Once repairs to your vehicle are complete, we will contact you to arrange a convenient time for you to collect your vehicle. We will ask you to sign a repair satisfaction note to make sure you are happy with our craftsmanship.